Misho Hair Studio Policies

HBM Hair Limited (reg. no.10761845) having its registered address at Unit 5 Vine Yard, High Street, Stockbridge SO20 6HF (trading as Misho Hair Studio) Please read these terms and conditions carefully before using our services. These terms are the entire agreement between you and Misho Hair Studio.

I. Introduction

Welcome to Misho Hair Studio. These terms and conditions outline the rules and regulations for using our services. You agree to be bound by these terms and conditions by using our services. Please read them carefully and contact us with any questions or concerns.

II. Salon Services

Misho Hair Studio provides a range of hairdressing services, including haircuts, colouring, styling. Please see our website or contact us for a full list of services and prices.

III. Appointment Booking, Cancellation Policy and Deposit

– To book an appointment with Misho Hair Studio, please call us or book online via our website or using our App.
 
– A £1.50 deposit is required for any bookings to secure the appointment, 50% deposit is required for new guests and guest with no show status (one last missed appointment). With the paid deposit, online, in person or over the phone, your card details are stored securely by Stripe.
 
– Further appointments cannot be booked until the outstanding amount is settled.
 
– We require a minimum of 24 hours notice for cancellations. If you cancel less than 24 hours before your appointment, you will be charged 100% of the service cost. If you do not show up for your appointment without giving us notice, you will be charged 100% of the service cost. This will be automatically taken from the card from which the deposit was paid. If the appointment is a pre-paid booking, that will be forfeited in the event of a late cancellation or missed appointment.
 
– Please remember that we commit our time 100% to your appointment, we just ask that same courtesy in return. Late Arrivals: If you know you will arrive late for an appointment, please call the salon to let your stylist know you are going to be late, please remember we may have appointments after your booking, we allow up to 10 minutes for late arrivals any longer than this will result in us asking you to reschedule your appointment, if we have to do this because of your lateness we may charge you 100% of the booking.

IV. Payment Policy

We accept payment by cash and all credit/debit card. We don’t accept cheques. Payment is due at the time of service. We reserve the right to charge interest at 2% monthly on any outstanding balances.

V. Salon Rules and Regulations

Clients are expected to dress appropriately for their service and behave respectfully while in the salon. We have a Zero Tolerance policy:

– Using bad language or swearing at members of staff.
– Verbal abuse.
– Causing damage/stealing.
– Racial abuse and sexual harassment.
 

We reserve the right to refuse service to anyone who does not comply with our rules and regulations.

VI. Liability and Disclaimers

Misho Hair Studio is not responsible for any damage to personal property or client injury in the salon. By using our services, you acknowledge and agree to release Misho Hair Studio from any liability for any damages, injuries, or other claims that may arise.

It is your responsibility as the owner, to make sure that anything you bring into the salon with you is looked after, we take no responsibility for any goods that are lost or damaged in the salon, unless it is damaged by a member of staff due to carelessness. Anything left in the salon – we will do our best to contact anyone we believe may be the owner, all items left in the salon, are kept for a period of 8 weeks before they are disposed of.

VII. Intellectual Property

All intellectual property, including trademarks and logos, are the property of Misho Hair Studio. Clients cannot use or reproduce any salon materials or content without our prior written consent.

VIII. Termination and Suspension

Misho Hair Studio reserves the right to terminate or suspend services to any client for any reason. Any uncompleted or unused services will be refunded to the client in the event of termination or suspension.

IX. Miscellaneous Provisions

If any part of these terms and conditions is unenforceable, the rest of the terms and conditions will remain in effect. These terms and conditions are governed by the laws of the United Kingdom. Misho Hair Studio reserves the right to amend these terms and conditions at any time.

X Colour Patch test

All of the products we provide are professional products, we exclusively use Aveda colours, part of our policy regarding colour is the need to carry out a skin test no less than 48 hours before your first colour treatment with us, no skin test = no colour, failure to have a skin test when you have booked for a colour, may result in your appointment being canceled and you may still be charged 100% of that booking

XI Salon Promotions

All salon promotions are covered by our policies regarding cancelations, no shows, late arrivals and skin tests. No two promotions can be used in any one appointment, all promotions are current and on -going promotions, these may be changed, we do promise at least 4 weeks notice of any changes, all changes will be posted with notice on the web-site.

XII Online Booking

All Appointments booked online are covered under the company policies, we do ask that you call the salon to reschedule or cancel your appointment, once an appointment has been canceled by phone you are then able to re-book online.

Our Online booking is provided by Phorest. Read the terms and conditioned here.

XIII Retail

Retail, we recommend what we believe to be best for your hair, once any product has been opened or partly used we can not take the product back and we do not refund on any of the products we retail or buy in otherwise.

XIV Feedback

Fantastic hair can only be created by us with your feedback, if you are unhappy with any service in the salon there is always a solution, any service you feel has not been carried out with the greatest of care and attention must be brought to our attention as soon as possible and must be within 2 weeks of the original booking, if within this time we will do everything we can to make both you and you hair look and feel fantastic at no charge, however after this we will have to charge you.

XV Location & Parking

Our Location is Misho Hair Studio, Unit 5 Vine Yard, High Street, Stockbridge SO20 6HF. We do not offer off street parking, however there a free of charge parking on the High Street. We do have a space for Disabled badge holders only.

XVI. Conclusion

By using our services, you acknowledge that you have read and agree to these terms and conditions. Please sign below to acknowledge your agreement to these terms and conditions.

salon@mishohairstudio.co.uk

01264 811009

Misho Hair Studio, Unit 5 Vine Yard, High Street, Stockbridge, Hampshire, SO20 6HF

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